Welcome to Parallel Mafia Support!

Welcome to the Parallel Mafia Support page!!!

Here you may submit a request directly to the customer support team working on Parallel Mafia. You may also use the Knowledge Base to communicate with fellow players as well as find solutions to your problems. We will post any announcements to the knowledge base as soon as important in-game issues come up. We will also reply to many issues posted by players with solutions, please check there for what might be your problems before submitting a ticket. The knowledge base needs player input to be great, so please post away and start some great discussion below!

You may submit a request or send us an email at help@parallelmafia.com.

 
 

Parallel Mafia Customer Support

Tim Brandl March 15, 2012 Parallel Mafia Knowledge Base / General Support

Answering a ticket swiftly is always something our players appreciate. But how do you make sure that you get that fast response you want? By sending in a clear and concise ticket! Here are some guidelines you should follow when sending a ticket into Player Support to guarantee that you get the most accurate and speedy response.

  • Please state your character name and/or e-mail address associated with your Parallel Mafia account in the e-mail, especially if you are e-mailing in from an address that is not associated with your account.
  • Please describe the problem clearly and accurately:
    • BAD: "I'm missing items, please fix."
    • GOOD: "Yesterday, I believe my [specific item name] went missing and I was wondering if it could be replaced."
  • Please include any associated error messages you are receiving. For example: If the game is telling you the server is busy, mention that, it will help get your issue resolved quicker.
  • Please provide the type of device you are using (Android, Apple, Version/Name)
  • Names of accounts for related players, exactly how they appear in game, or a link to the player's profile if you cannot provide the characters in their name. This is VERY important for cheating or harassment reports; reports without this information are normally very hard to investigate and often do not resolve in favor of the reporter.
  • E-mails regarding chat suspensions are handled through our community management staff and not player support.  If you have concerns regarding a chat suspension, please use the moderator reporting tool provided in-game.
  • If you are reporting certain messages, such as ones that contain foul language, we advise you to include  the time and date the message was sent - or an approximation - and what context it was sent in (City, Map, Global, etc.) which will lead to a much more efficient investigation.

Following these guidelines will ensure that your question gets answered in a timely matter.

Tim Brandl March 15, 2012 Parallel Mafia Knowledge Base / General Support

Why do we need chat guidelines?
Chat guidelines are in place to ensure that all players have an enjoyable experience communicating with their fellow PK Players.  They’re posted here for clarity for players, moderators and PM Staff.

What are the Chat Guidelines?
Chat guidelines vary from channel to channel.  For the most part, no swearing, no harassing behavior, no spamming.  Discussion of illegal activities is prohibited in every chat channel.


Global Chat & Social Chat

  • General Discussions and Conversations are Welcome
  • Inappropriate Language is Not Allowed
  • Trade Spam is Not Allowed
  • Player Harassment is Not Allowed
  • Discussion of Sex and Drugs Not Allowed
  • Large ASCII art and other obscene posts are Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Map Chat

  • For Chatting with Friends and Foes in your Area
  • Player Harassment is Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Platinum Chat

  • Exclusive Chat Channel For Chatting with Other Platinum Members
  • Inappropriate Language is Not Allowed
  • Trade Spam is Not Allowed
  • Player Harassment is Not Allowed
  • Discussion of Sex and Drugs Not Allowed
  • Large ASCII art and other obscene posts are Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed

 

Help Chat

  • For Helping Players Answer Questions Regarding Parallel Mafia and Assisting New Players
  • Inappropriate Language is Not Allowed
  • Trade Spam is Not Allowed
  • Player Harassment is Not Allowed
  • General Discussions and Conversations are Not Allowed
  • Discussions of Sex, Drugs, Politics, and Religion Not Allowed
  • Begging/Borrowing Not Allowed
  • Sale of invites Not Allowed
  • Large ASCII art and other obscene posts are Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Trading Chat

  • For Listing Goods that You Want to Trade for
  • Trade Spam is Allowed to Some Extent (ad must scroll off screen before repeating)
  • Adverts for Hat races are only allowed in this channel and follow the same rules as Trade Spam.
  • Inappropriate Language is Not Allowed
  • Player Harassment is Not Allowed
  • General Discussions and Conversations are Not Allowed
  • Discussions of Sex, Drugs, Politics, and Religion Not Allowed
  • Large ASCII art and other obscene posts are Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Over 18 Chat

  • A Non-Filtered Chat Channel for General Discussion
  • Trade Spam is Not Allowed
  • Player Harassment is Still Not Allowed
  • Discussions of illegal activities is not allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Mafia Chat

  • For Chatting with All Members of your Mafia
  • The Rules of this Channel are Established and Enforced by Members of the Mafia
  • As always, player harassment is not allowed.
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


Language Chats

  • Chat Rooms for Our Non-English Speaking players
  • Inappropriate Language is Not Allowed
  • Trade Spam is Not Allowed
  • Player Harassment is Not Allowed
  • Using the Channel as a Private English Chat Channel is Not Allowed
  • Discussions of Sex, Drugs, Politics, and Religion Not Allowed
  • Large ASCII art and other obscene posts are Not Allowed
  • Discussion of moderators, their practices, and any banning that took place is Not Allowed


What will happen if I violate these guidelines?
If you violate these guidelines, our team of moderators will issue chat suspensions.  They can start as low as 1 minute, and can go up to 1 day depending on severity and/or repeated offenses.  If you are a repeat offender, your account will be reviewed for harsher sanctions, including account suspension or termination.

What if I feel a moderator is wrong?
If you feel like you were suspended in error, the message you receive will contain a report number.  E-mail help@parallelmafia.com with this number, and it will be reviewed by our staff.